Refund policy

Thank you for shopping with us.

Due to the nature of food products, we do not accept returns for opened or used items.

If your order arrives damaged or defective, please contact us within 7 days of delivery at:

Email:  jinyuncandysupport@163.com

Please include:

• Your order number

• Photos of the damaged product and packaging

After verification, we will offer:

• A replacement, or

• A full or partial refund

Refunds will be issued to the original payment method within 5–10 business days.

We are not responsible for delays caused by shipping carriers or customs.

If you have any questions, feel free to contact us.